Who is eligible for care management services?

Eligible clients are older adults (age 55+) and individuals with chronic medical needs residing in the Northeast Ohio area who require assistance with:

• Coordinating or managing available senior services

• Finding in-home care options

• Locating alternative housing solutions

• Advocating within the healthcare system
  

Is this covered under Medicare or private insurance?

No. Our program offers flexibility beyond traditional insurance limitations. This allows us to customize care plans with the frequency and number of visits that best suit your needs. No physician's order is required to begin services, and our tasks are tailored to each client's individual needs to ensure safety, health, and well-being. Our program primarily operates on a fee-for-service basis.

What are the benefits of using a care manager?

• Personalized and compassionate care: We prioritize individual wants and needs in all our services.

• Continuity of care: We ensure seamless coordination and communication between family members, doctors, other professionals, and service providers.

• Cost-effective solutions: We help avoid inappropriate placements, duplication of services, and unnecessary hospitalizations.

• Quality assurance: We have experienced licensed social workers. They meet rigorous educational and experience requirements and adhere to a strict code of ethics and standards of practice.
  

How often do you make visits?

We understand that every client has unique needs and budgetary constraints. Our care plans are tailored accordingly, with virtual face-to-face visits ranging from monthly to multiple times per week. We recognize that care needs can fluctuate, and we adjust our involvement accordingly. This includes increased support during emergencies or significant life changes. We are committed to finding solutions that work within your budget and will discuss your individual financial situation to create a care plan that is both effective and affordable.

Can you assess my loved one’s situation and offer ideas to help him/her?

Our services begin with a comprehensive phone or in person assessment. During this assessment, we conduct observations, gather information, and identify potential risks within the client's environment. Following the assessment, we provide you with valuable resources to support independence, wellness, safety, and an overall improved quality of life and potential care plan.

What is needed to begin services and when can you start?

Our care managers will discuss your individual needs and goals with you. Once you decide to proceed, we'll gather essential information and provide you with consent forms for review and signature. Upon receiving the signed forms, the care manager will begin with a thorough assessment and create a care plan.